Frequently asked questions

Most routes take 2 to 2½ hours from pickup to return. The exact time depends on the number of stops and traffic, but we design routes to fit within a weekday morning.

No. Every route comes with a printed delivery list with addresses and any special instructions. If you can follow turn-by-turn directions, you can do this.

Life happens. Let your volunteer coordinator know as early as possible — ideally the evening before — and we'll arrange a substitute driver. We don't expect perfection, just a heads-up.

Not at this time. However, all drivers must be willing to undergo a background check if we require one in the future — we ask for consent during the driver application so there are no surprises down the road. Navigators, who ride along without driving, are not subject to background check requirements.

No. If you don't have a suitable vehicle or prefer not to drive, you can volunteer as a navigator — riding alongside a driver, handling the door, and connecting with clients on the route. Visit the Become a Navigator page to learn more and apply.